Pennsylvania Turnpike

New texting service debuts

The Pennsylvania Turnpike Commission recently launched a new text messaging service, offering customers real-time communication during unexpected traffic backlogs and underscoring its commitment to providing a safe, reliable, customer-valued toll road.

The service is free, available 24/7 and designed only for Pennsylvania Turnpike customers experiencing unexpected backlog.

By texting “info” to 47676, drivers receive automated, location-specific information about the incident, anticipated clearance times and roadway updates.

Here’s how it works: While at a complete stop in a location where it is safe to remain stationary, through hands-free devices and voice command or through a passenger in the car, text “info” to 47676.

Users will be walked through prompts to verify their backlog location using GPS. Once confirmed, the service provides automated updates every 15-20 minutes, including what happened, how long it will take to clear and other roadway updates.

Texts stop after an incident clears. To reactivate the service for a new incident, text 47676 again.

This is not used for daily commuter traffic or constructed-related delays.

In June, Paul Miller’s Law goes into effect, prohibiting the use of handheld mobile devices while driving. Drivers are expected to follow this and all other applicable laws and regulations related to the use of mobile devices in vehicles.

The concept originated from the agency’s annual employee innovation challenge, styled after the “Shark Tank” reality competition. The idea was for all customers to be able to text for incident updates when stuck in a backlog.

This service compliments existing customer assistance offerings such as *11 and 511.

Drivers can also call 911 at any time for life-threatening emergencies, criminal activity and immediate police, fire or EMS assistance.