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COVID-19: LVHN Rehabilitation Services introduces video visits

Technology innovations at Lehigh Valley Health Network (LVHN) are making care more convenient during the coronavirus (COVID-19) outbreak.

LVHN Rehabilitation Services, which recently established consolidated sites of service to limit potential COVID-19 exposure to patients, staff and community, is introducing E-visits and LVHN Video Visits for rehabilitation patients.

E-Visits are offered through the patient portal, www.MyLVHN. The secure email visits provide patients of LVHN Rehabilitation Services the opportunity to seek medical advice on techniques to manage injury-related symptoms while at home or seek guidance on their home exercise program. All physical therapy, occupational therapy and speech therapy E-Visits will be answered by a licensed rehabilitation provider.

Patients may initiate an E-Visit through their MyLVHN account, either by selecting the E-Visits icon found on the MyLVHN app, or if on MyLVHN.org, by scrolling to “Quick Links” and selecting “Schedule an E-Visit.” An interactive questionnaire will ask questions relevant to the patient’s care and allow the patient to ask questions of his or her rehab team.

LVHN Rehabilitation Services also now offers scheduled LVHN Video Visits. Patients will be contacted by a member of LVHN Rehabilitation Services to scheduled their video-visit appointment. The selected patients will access their LVHN Video Visit appointment on the MyLVHN app, checking in for the video visit by pressing the My Appointments icon.

LVHN Video Visits are a type of telehealth care offered by LVHN for people who have MyLVHN accounts. Using a video-enabled smart device and the MyLVHN app, an individual can have a virtual face-to-face appointment with an LVHN health care provider for several types of video visits, including the popular ExpressCARE Video Visits for minor illness and injury care.

LVHN has offered MyLVHN since 2015. More than 354,000 people use MyLVHN to manage their care, review test results, have LVHN Video Visits, E-Visits, send secure messages to their health care providers and more. Information: LVHN.org/MyLVHN.

For information and updates related to coronavirus (COVID-19): www.LVHN.org/COVID19.